Legal

Refund Policy

Last updated: April 9, 2026

1. Overview

At Eversoft Fzco ("Eversoft"), we are committed to delivering high-quality web development and marketing services. We understand that circumstances may change, and we strive to be fair and transparent in our refund policies.

2. Deposit & Milestone Payments

  • Projects typically require an upfront deposit (ranging from 25% to 50%) before work begins
  • Deposits secure your project slot and cover initial discovery, planning, and design work
  • Remaining payments are due at agreed-upon milestones throughout the project

3. Refund Eligibility

Before Work Begins

If you cancel your project before any work has commenced (within 48 hours of deposit and before the kickoff meeting), you are eligible for a full refund of your deposit.

During the Project

If you cancel a project after work has begun:

  • You will be billed for all work completed up to the cancellation date
  • Any unused portion of milestone payments will be refunded within 14 business days
  • The initial deposit is non-refundable once work has commenced, as it covers discovery, planning, and resource allocation

After Project Completion

Once a project has been delivered and approved by the client, no refunds will be issued. Final approval is considered given when:

  • The client provides written or email confirmation of acceptance
  • The project goes live with client approval
  • 14 days have passed since final delivery without feedback or objection

4. Monthly / Retainer Services

For ongoing monthly services (e.g., marketing retainers, maintenance plans):

  • Services are billed monthly in advance
  • Cancellation requires 14 days' written notice before the next billing cycle
  • No refunds for the current billing period after services have been rendered
  • Unused services within a billing period do not roll over

5. Dissatisfaction with Work

We take client satisfaction seriously. If you are unhappy with any deliverable:

  • Contact us within 7 days of delivery to request revisions
  • We will work with you through the revision process included in your agreement
  • If we are unable to meet the agreed-upon requirements after reasonable revision attempts, we will discuss a partial refund on a case-by-case basis

6. Non-Refundable Items

The following are non-refundable under any circumstances:

  • Third-party costs incurred on your behalf (domain registrations, hosting, stock images, premium plugins, advertising spend)
  • Rush or expedited service fees
  • Consultation and strategy sessions that have been completed

7. Refund Process

To request a refund:

  1. Email us at hello@eversoft.co with your project details and reason for the request
  2. We will review your request within 3 business days
  3. Approved refunds will be processed within 14 business days via the original payment method

8. Disputes

If you believe a refund has been unfairly denied, you may escalate the matter by contacting us directly. We are committed to resolving disputes fairly and amicably.

9. Contact

For refund inquiries, please reach out to:
hello@eversoft.co